This Privacy Policy ("Policy") describes how we collect, use, store, and protect personal information provided by users of the Shipper app, Transporter app, Driver app, and the backend operations managed by the Admin team (collectively referred to as "Services"). By using our Services, you agree to the practices outlined in this Policy. We are committed to maintaining the privacy and security of your personal information.
1. Information We Collect
We collect personal and operational information from different users of the platform, including Shippers, Transporters, Drivers, and Admins, to provide and enhance our Services.
A. Shipper App
Personal Information: Name, email address, phone number, billing information, and address details.
Operational Information: Shipment details such as type of goods, pickup/drop-off locations, and scheduling preferences.
B. Transporter App
Personal Information: Name, email address, phone number, and business details (for business accounts).
Operational Information: Details about available vehicles, transportation routes, capacity, and logistics information.
C. Driver App
Personal Information: Name, phone number, driver’s license number, and profile picture.
Operational Information: Trip details such as route, time, vehicle details, and delivery status.
D. Admin Team (Backend Operations)
Operational Data: Full access to all data associated with Shippers, Transporters, and Drivers, including tracking details, transactions, and app usage statistics.
System Information: Logs, error reports, and performance data to ensure the platform functions correctly.
2. How We Use Your Information
The information we collect is used for the following purposes:
A. Shipper App
- To facilitate communication between Shippers and Transporters.
- To process payment and manage billing for shipments.
- To monitor the status of shipments and provide notifications.
B. Transporter App
- To enable Transporters to offer services based on available vehicles and logistics.
- To manage requests and optimize transportation routes.
- To communicate updates regarding shipments and payment processing.
C. Driver App
- To facilitate route tracking and ensure efficient deliveries.
- To provide trip details and notifications about upcoming deliveries.
- To ensure safety and legal compliance with driver documentation.
D. Admin Team (Backend Operations)
- To monitor system performance and troubleshoot any issues.
- To assist in managing and resolving any disputes between Shippers, Transporters, and Drivers.
- To analyze operational data to improve the user experience and service offerings.
- To ensure compliance with local laws, security standards, and our internal policies.
3. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. If you delete your account, we will deactivate and delete your data in accordance with applicable laws and our internal data retention policy.
4. How We Share Your Information
We may share your personal and operational information with third parties only in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist in the operation of the platform, such as payment processors, cloud hosting providers, and analytics services.
Legal Requirements: We may disclose your information to comply with legal obligations, regulatory requirements, or as requested by law enforcement authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your information to the acquiring entity.
5. Security of Your Information
We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no security system is 100% secure, and we cannot guarantee the absolute security of your data.
6. User Rights and Choices
As a user, you have the following rights regarding your personal information:
Access and Correction: You can access, update, or correct your personal information by logging into your account.
Data Deletion: You can request the deletion of your personal information, subject to applicable retention laws.
Opt-Out: You can opt-out of receiving marketing communications from us by using the "unsubscribe" option provided in emails or through your account settings.
7. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience with the platform. Cookies help us personalize content, analyze traffic, and improve the functionality of our Services.
8. Children’s Privacy
Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will post the updated policy on our website and notify users through the platform. Continued use of the Services after any changes to this Policy constitutes your acceptance of those changes.